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Virtual Selling Tips (5)

Sephora is serving up life goals when it comes to customer experience excellence across all channels. Learn what they're doing right in this blog.

4 min read

6 Lessons We Can Learn from Sephora

Sephora is now the #1 specialty beauty retailer in the world, and it’s all due to how they’re different from your mom’s makeup buying experience....

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Here are 5 examples of retailers harnessing data to provide customer experience excellence online.

3 min read

How Retailers are Using Data to Improve CX

Data data data. Seems like everywhere you turn these days, it’s being thrown around as the answer to all of your woes, but when you dig deeper, it’s...

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Our world is becoming increasingly automated. Sales associates won't become obsolete but instead will have to adapt to fit into automated world.

5 min read

Where Does the Associate Fit in an Automated World?

We’ve all imagined it- a world where our demands are catered to by computers and robots so that a lot of the daily drudgery is taken care of by...

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MIT neuroeconomists are able to show why reducing friction points in shopping increases the average transaction size and number of transactions made.

4 min read

Frictionless Shopping Increases Customer Spend

Remember the first time you watched Star Trek and saw items magically appear in the replicator on demand? The advent of mobile shopping, in-home...

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Retailers must understand their role in the consumer journey. Read here to learn how consumers make purchase decisions beyond simply price point.

4 min read

What Motivates Customers to Buy?

Customers are motivated by vastly different things. Don’t make yours motivated by price. If you had to describe recent decades as macro shopping...

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4 min read

Retail Personalization in 2017: Exciting Times Ahead

Though the means of shopping may have changed radically, the emotional drivers surrounding it have not.

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Customers expect the same level of service across all mediums and channels. Learn how to maintain continuity to create the ultimate consumer experience!

2 min read

Forget Omnichannel, Think Omnipresence

Customers could care less about your omnichannel efforts, they just want consistency across mediums.

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Salesfloor is expanding globally, ensuring that retailers everywhere can accelerate their ability to deliver exceptional customer service across channels.

2 min read

Salesfloor Accelerates Expansion With Top Brands

Based on the success North American retailers have experienced with Salesfloor, the company is scaling to support retailers on a global scale.

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