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Retail Clienteling Tips (2)

1 min read

Relax The Back Redefines the Customer Journey

Relax The Back is a specialty health & wellness retailer with over 90 stores. Their clients have individual comfort needs and preferences according...

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4 min read

5 Clienteling Strategies to Prepare for Store Traffic Post COVID-19

Store closures caused by the COVID-19 pandemic encouraged consumers to turn to e-commerce more than they ever have before. But some habits are here...

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Retailers can focus on e-commerce amidst store closures to capitalize on online sales. Associates serve online customers via live chat, e-mail, and SMS.

2 min read

Connect Associates with Customers During COVID-19 Lockdowns.

As COVID-19 continues to impact the retail industry, our team at Salesfloor has been working closely with our retail partners to help continue to...

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3 min read

5 Tech Items Retailers Love in 2020

With e-commerce giants like Amazon and Alibaba top of mind for today’s consumers, it seems that online retail is getting all the hype. However, to...

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Enhancing customer experience this holiday season can make an impression that keeps customers coming back long after the Black Friday sales are over.

3 min read

Winning the Holidays: Essential Tips For Retailers

Thanksgiving boasts many bells and whistles all on its own, but retailers know that the real event trails closely behind turkey day. If you haven’t...

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Successful retailers nowadays know that social commerce is anything but a passive exercise. Connect associates with customers intuitively through chat.

3 min read

WeChat, Weibo, & Social Commerce Strategy

Successful retailers nowadays know that social commerce is anything but a passive exercise. It’s no longer enough to post a marketing asset or two on...

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With 73% of consumers now shopping both online and in-store, retailers are on the move to adapt by adopting omnichannel retail solutions.

2 min read

3 Ways Omnichannel has Changed Clienteling

With 73% of consumers now shopping both online and in-store, retailers are on the move to adapt. Enter the omnichannel approach: an integrated...

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Our world is becoming increasingly automated. Sales associates won't become obsolete but instead will have to adapt to fit into automated world.

5 min read

Where Does the Associate Fit in an Automated World?

We’ve all imagined it- a world where our demands are catered to by computers and robots so that a lot of the daily drudgery is taken care of by...

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Retailers must understand their role in the consumer journey. Read here to learn how consumers make purchase decisions beyond simply price point.

4 min read

What Motivates Customers to Buy?

Customers are motivated by vastly different things. Don’t make yours motivated by price. If you had to describe recent decades as macro shopping...

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Salesfloor is expanding globally, ensuring that retailers everywhere can accelerate their ability to deliver exceptional customer service across channels.

2 min read

Salesfloor Accelerates Expansion With Top Brands

Based on the success North American retailers have experienced with Salesfloor, the company is scaling to support retailers on a global scale.

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