3 min read
Tara Hunt: Oct 22, 2017
In this article, we explore what KPIs you can use to evaluate your customer retention, talent attraction, and local marketing tactics.
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3 min read
Tara Hunt: Oct 10, 2017
With so many options available to retailers these days when it comes to investing in growth, it’s difficult to truly understand what will work. The...
3 min read
Salesfloor: Sep 28, 2017
Just after the holiday shopping season in 2017, the Harvard Business Review conducted a survey and analyzed the shopping behaviour of approximately...
2 min read
Tara Hunt: Sep 14, 2017
Every day, there seem to be more announcements that retailers are in trouble or closing. Certainly, there are multiple reasons why retailers fail,...
7 min read
Tara Hunt: Aug 26, 2017
From Baby Boomers to Generation Z, each generation has its own defining political and cultural traits that have characterized their coming-of-age and...
Salesfloor: Aug 25, 2017
Watch “The New Role of Omnichannel Associates” webinar moderated by Joe Keenan, Total Retail’s Executive Editor. Hear from Kiehl’s Retail Director,...
4 min read
Tara Hunt: Aug 9, 2017
At the turning point of the smartphone era, a new UX strategy needed to be developed to suit the customer on-the-go. Working outward from a mobile to...
2 min read
Ana Bertolucci: Aug 9, 2017
North America’s leading mobile application for omnichannel associates launches shoppable SMS and support for conversational messaging apps.
2 min read
Tara Hunt: Jul 31, 2017
With 73% of consumers now shopping both online and in-store, retailers are on the move to adapt. Enter the omnichannel approach: an integrated...
4 min read
Tara Hunt: Jul 17, 2017
Sephora is now the #1 specialty beauty retailer in the world, and it’s all due to how they’re different from your mom’s makeup buying experience....
