3 min read
Tara Hunt: Nov 12, 2017
The holiday season is upon us, and the frenzied shoppers are already busting down the doors. With December quickly approaching, it will only get crazier. Retailers know that this means it’s time to brace themselves and their stores for the rush of...
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3 min read
Tara Hunt: Oct 22, 2017
In this article, we explore what KPIs you can use to evaluate your customer retention, talent attraction, and local marketing tactics.
3 min read
Tara Hunt: Oct 10, 2017
With so many options available to retailers these days when it comes to investing in growth, it’s difficult to truly understand what will work. The...
3 min read
Salesfloor: Sep 28, 2017
Just after the holiday shopping season in 2017, the Harvard Business Review conducted a survey and analyzed the shopping behaviour of approximately...
2 min read
Tara Hunt: Sep 14, 2017
Every day, there seem to be more announcements that retailers are in trouble or closing. Certainly, there are multiple reasons why retailers fail,...
7 min read
Tara Hunt: Aug 26, 2017
From Baby Boomers to Generation Z, each generation has its own defining political and cultural traits that have characterized their coming-of-age and...
Salesfloor: Aug 25, 2017
Watch “The New Role of Omnichannel Associates” webinar moderated by Joe Keenan, Total Retail’s Executive Editor. Hear from Kiehl’s Retail Director,...
4 min read
Tara Hunt: Aug 9, 2017
At the turning point of the smartphone era, a new UX strategy needed to be developed to suit the customer on-the-go. Working outward from a mobile to...
2 min read
Ana Bertolucci: Aug 9, 2017
North America’s leading mobile application for omnichannel associates launches shoppable SMS and support for conversational messaging apps.
2 min read
Tara Hunt: Jul 31, 2017
With 73% of consumers now shopping both online and in-store, retailers are on the move to adapt. Enter the omnichannel approach: an integrated...
