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Beauty (3)

3 min read

Tips to Combat the Holiday Labor Shortage

The holiday season is upon us, and the frenzied shoppers are already busting down the doors. With December quickly approaching, it will only get...

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Sephora is serving up life goals when it comes to customer experience excellence across all channels. Learn what they're doing right in this blog.

4 min read

6 Lessons We Can Learn from Sephora

Sephora is now the #1 specialty beauty retailer in the world, and it’s all due to how they’re different from your mom’s makeup buying experience....

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3 min read

5 Ways to Take Customer Experience to the Next Level

We live in a world of convenience, where almost anything is available at the click of a button. We’ve gotten so used to this behavior, in fact, that...

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Showrooming is an increasingly common occurence that is hurting sales and making it difficult to justify keeping brick and mortar locations open.

4 min read

5 Ways to Curb Showrooming

It seems like every day, there is more news about the demise of retail stores in America. Some of America’s stalwarts are faltering under what’s...

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3 min read

Endless Aisles: Limitless Options

My veterinarian has a tiny showroom area with barely enough room for more than a couple of patients to wait for their appointments, let alone hold...

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Photographer: Bettmann/Getty Images

6 min read

Retail Associates Through the Decades

If you’ve ever seen the television show Mr Selfridge you know that retail used to be an entirely different business than it is today. Harry Selfridge...

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Bots are increasingly being used as a way for consumers to connect with businesses online. How is this achieved and what does this mean for retailers?

3 min read

What do Bots Mean for Retailers?

Over the past year, multiple messenger bots have launched, but does that spell the end of human interaction in retail? Not likely.

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Retail sales associates are the key to creating a consistent experience online and in-store that is paramount in the current retailing landscape.

2 min read

4 New Trends in Omnichannel Retail Sales

Article originally featured on Masterclassing.

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