The Interactive Customer Experience (ICX) Association has named Salesfloor as the winner of the “Best Mobile ICX” for its mobile platform during the Annual Elevate Awards Ceremony.
New York, NY – September 22, 2020 – Salesfloor, the industry-leading mobile platform designed for store associates, has won the Elevate Award for “Best Mobile Interactive Customer Experience”, given out by the ICX Association.
The Best Mobile ICX category recognizes achievements in mobile platform-based interactive customer experiences that captivate and engage audiences and extend a brand’s presence into the most important devices in their customers’ lives.
“There has never been a more critical time to provide the same level of in-store experience within the online, e-commerce and mobile shopping experience, given the ongoing coronavirus and consumer hesitancy of store visits,” said Judy Mottl, editor of RetailCustomerExperience.com and one of the judges. “Salesfloor’s capability for customers to interact via a mobile app with a store’s associates in real-time, anytime, is so on point and so exceptional. What consumer doesn’t want and enjoy concierge experience when shopping? Now there’s no need to be in the store to attain that level of service.”
Salesfloor’s mobile clienteling platform helps associates serve customers in a personalized way across all channels. Store associates use Salesfloor to help their customers shop online, on social media, by video chat, phone, SMS or in store, developing one-to-one customer relationships at scale, driving sales and customer loyalty.
“It’s an honor to be recognized as a pacesetter in using technology to elevate the customer experience. This award represents the hard work and determination of our team and the partners that have worked with us over the years to help make Salesfloor a success.” said Ben Rodier, Chief Client Officer of Salesfloor during his acceptance speech. “Bringing the in-store experience to online customers is more critical than ever for retailers to compete in a post-COVID world. Our mission is to empower store associates to bring the personalized service to omnichannel customers, no matter how they choose to shop.”.
The ICX Association Elevate Awards are given annually to recognize achievements in engaging customer experiences.
Salesfloor recently launched the Associates of the Year Awards to help recognize inspiring stories of retail success around the world. More than 400 nominations were received. Public voting is open until September 24 and finalists will be announced on October 22.